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07 July 2006
Holidaymakers are being warned about buying their holiday insurance from travel agents. A new report released by consumer watchdog, Which? has revealed that the holiday insurance sold by travel agents is often over-priced and sold without all the necessary details being checked.
Two-thirds of the travel agents who were approached for travel insurance quotes by Which? did not ask about medical histories, while all of them failed to point out what was not covered by the insurance policy.
Neil Fowler, Which? editor, commented: "Buying holiday insurance from a travel agent may seem the easy option, but you’ll pay more and you don’t have the same protection if you’re sold an unsuitable policy.
"There's no reason why travel agents should be excluded from insurance regulation. People should have the same protection and peace of mind on holiday regardless of where they’ve bought their travel insurance."
Unlike banks and insurers, who fared better in the Which? survey, travel agents are not regulated by the Financial Services Authority and complaints on the insurance they sell cannot be taken to the Financial Ombudsman Service.
Which? researchers visited four branches each of First Choice, Going Places, Thomas Cook and Thomson as well as ten independent agents.
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